Who we Help
We help children and young people between the ages of 8 and 25 so that we can support the transition between child to adult services.
We work with Schools, Colleges and GP Networks to provide sessions to their community.
As a 100% needs-led service, we support a variety of issues. Our team has a diverse array of experience and we do not havweany thresholds to entry. However, we typically see children and young people experiencing issues with anxiety, low mood, anger, overwhelm, confidence & self-esteem and we are seeing an increasing number of children and young people with SEND which has led us to recruit a dedicated team within this area.
The behaviours we support that are typically being exhibited as a result of these issues include, repeat GP visits, disruption at home, school refusal, substance abuse or self-harming.
Our Ethos & Two Day Rule
We believe that support for your well-being, emotional or mental health should be there when you need it. There shouldn’t be long waiting lists or thresholds holding people back from getting the support they need.
We also believe that support should be needs-led which means we don’t focus on diagnosis but work with clients towards improving whatever they’re experiencing. With a focus on practical and useful tools they can bring into their day to day life so that they are able to not only get support during their time of need but will be able to use the tools again and again throughout their lives.
In addition, we make sure that the sessions are going to the people who need them. We don’t stick to providing 6 sessions to everyone. Mainly because some people don’t need that many to help them get back on track and some people need more. So, if someone just needs 4 sessions and someone else may need 8, we are flexible and client lead to make sure we are utilising the sessions to get the best results.
If you’re commissioning us, then we should do all of the administration and support around the sessions. You refer the children and young people to us and we do the rest including liaising with Parents, Guardians or Carers, booking sessions and we just update you with the progress or if we need to raise any safeguarding concerns.
All of our Mentors work for Arthur Ellis directly and the work we do with businesses help us with our overheads so we can remain cost effective whilst ensuring our Mentors remain consistent for our clients, building trust with one point of contact for you and your young people.
This also helps us not have a waiting list by using our TWO DAY RULE. After referral, your young person will hear from us within two days to get their sessions started.
The Support We Provide
Our team is not just filled with amazing people but they are incredibly diverse.
All of our Mentors have backgrounds in Psychology, Clinical Psychology, Mental Health, Abuse Support or SEND and go through a Safer Recruitment process so that we can check their qualifications and background thoroughly before they start working with us.
Before they start having sessions with clients, our Mentors are given Enhanced DBS Checks and annual Safeguarding Training before they go through an intensive Arthur Ellis training course to learn the way that we like to do things…
In this course, The Mentors, even though they are already qualified, all learn different techniques in Counselling, Psychology and CBT. This means that when a Mentor is seeing a client and things change, our Mentors can change their approach rather than us changing Mentor and starting over again with someone new.
It’s really important to us that our support is driven by the needs of the client, there is consistency and a strong, trusting relationship is built.
After we receive a referral, providing we have parental consent, we will contact the client within two days. The first appointment with us is always a ‘pre-assessment’. This will be an opportunity for us to get to know the client, for them to get to know us and for us to understand how we can help them.
The pre-assessment is always with a Lead Mentor who can then see which Mentor will be able to provide the best support based on what they are experiencing, their cultural background and preferences.
It’s also an opportunity for us to complete our questionnaires. These are typically standardised questionnaires that give us a clear idea of what sort of approach and techniques are going to support the client best. Any of the data we collect is used internally for us to continuously improve and we will keep the client information non-identifiable in our impact reports back to you. Their personal information is kept save in a custom-build encrypted system and no identifiable information is shared with anyone else.
This means that we can gather both qualitative and quantitative data to demonstrate the effectiveness of the support which you can use to share with Ofsted, CQC or other regulators that you report to. Please note that this will still be non-identifiable to retain the clients’ confidentiality.
The sessions are mainly delivered online using video calling which the Mentor will set up for them and send through in a calendar invite. Session notes and video recordings are kept in our encrypted system for all appointments.
We do have a cancellation policy where we ask for at least 48 hours notice and for the clients to re-book within a week so that session can be carried over. However, we do understand that different things come up so if there is an emergency, it can be sorted out at the Mentors’ discretion.
In our custom system, we can also store any safeguarding issues that arise alongside and risk assessments or safety plans we need to develop with the client. Where necessary and if appropriate, we can share these plans with you to support them in school or college effectively.
We believe that a few key aspects to our approach gives us the amazing results we see.
Seeing people without a waiting list, our Mentors being so diverse and our Mentors’ being able to change their therapeutic approach so the relationships remain consistent.
By collecting the questionnaires in the initial pre-assessment and at the end of your sessions, we help people improve their well-being by 62% on average.
Imagine how you would feel if your well-being increased by 62%?
Our costs really vary depending on the level of provision we may need. We are really flexible and can start small and build on it if we feel the number of sessions will be used before the end of the year.
The session costs vary as the more sessions in the provision, the more our administration and fixed costs like DBS Checks, Mentor Training and Supervision are spread out.
In general, the session costs range between £30 – £35 per session or £180 – £210 per CYP receiving an average of 6 sessions.
Recommended GP Surgery Provision
15 sessions per month
Recommended School or College Provision
10 sessions per month
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